Delivery Information

HOME OR OFFICE DELIVERY

We offer Free Shipping for orders over $100, and a low-cost flat rate of just $10 on all other orders. All orders deliver via standard Australia Post.

All items are usually shipped within 1-2 business days of payment and will be conveniently delivered to your home or office. Deliveries take place Monday - Friday during normal business hours.

Our couriers offer a door-to-door service, so please ensure that there will be someone available at the nominated delivery address to sign for your items and receive the delivery. Couriers will not leave parcels unattended.

If you cannot be available to accept your delivery, you may contact the courier directly to provide them with an ‘Authority to Leave’ the goods unattended, this will, however void your warranty and neither Discount Party Warehouse nor our courier can be held liable for any loss, theft, or damage to your item.

Shipping costs include full insurance for products that are lost or damaged.

We use carriers that are both convenient and cost-effective, including Australia Post, Toll and other select courier services.

TRACKING YOUR ORDER

Once your order has been shipped, you will receive an email with your tracking details, and instructions for how to track your order. For any queries relating to tracking, please contact the Discount Party Warehouse Customer Care Team here.

ESTIMATED DELIVERY TIME

  • Sydney - Approximately 1-3 business days 
  • Melbourne, Brisbane, Adelaide - Approximately 3-5 business days 
  • Perth - Approximately 5-7 business days

Please allow up to 10 business days for rural deliveries.

*Please note that these are estimates and our carriers will endeavour to meet these on all occasions; however please allow up to 10 business days for all deliveries.

CLICK AND COLLECT (FREE PICKUP IN STORE)

For your convenience, we offer a click and collect option so you can pick up from our famous Lidcombe Party Store. Please be aware of the following:

  • Please allow up to 48 business hours for your order to be ready.
  • An SMS notification will be sent when your order is ready for collection.
  • Photo ID or proof of your order notification will be required at pick up.
  • Ensure you have your order collection notification (on your phone is fine) and a photo ID when collecting your order
  • Collect your order from the Service Counter in store located at the front of the store
  • Family and friends can collect your order on your behalf, provided they have:
    • A copy of the order collection notification
    • A note signed by you, detailing who will be collecting the order on your behalf
    • Photo ID

INTERNATIONAL SHIPPING

New Zealand Shipping

Estimated Delivery Time 5-7 Business Days to metropolitan areas. Rural areas may take longer.

Flat Rate $19.99 (up to 5kg)

A tracking number will be sent to you on your shipping confirmation email.

Some orders may incur a custom’s or import duty charge. Discountpartywarehouse.com.au do not have any control over these charges and are unable to confirm the amount of the charges. The amount of charges will depend on the destination countries regulations and compliances. We suggest splitting larger orders over NZD$175 into separate smaller orders to avoid being charged import taxes. For further information, please contact us here.

*Bulky/heavy items will be charged at a higher shipping rate. In the case that your order goes over the flat rate for your country, our customer service team will contact you via email to confirm if you would like to proceed with the additional charges.

Hong Kong and Singapore Shipping

Estimated Delivery Time 5-7 Business Days to metropolitan areas. Rural areas may take longer.

Flat Rate $29.99 (up to 5kg)

A tracking number will be sent to you on your shipping confirmation email.

Some orders may incur a custom’s or import duty charge. Discountpartywarehouse.com.au do not have any control over these charges and are unable to confirm the amount of the charges. The amount of charges will depend on the destination countries regulations and compliances. We suggest splitting larger orders over HK$/S$200 into separate smaller orders to avoid being charged these import taxes. For further information, please contact us here.

*Bulky/heavy items will be charged at a higher shipping rate. In the case that your order goes over the flat rate for your country, our customer service team will contact you via email to confirm if you would like to proceed with the additional charges.

Helium Balloon Kits, Coloured Hair Spray, Sparklers and Party poppers cannot be shipped internationally.