Frequently Asked Questions
I need my order NOW, can you get it to me TODAY?
Most post codes within 30km of Lidcombe NSW are eligible for SAME DAY DELIVERY. All of our same day orders are delivered by Mail Call Couriers, an express service offering 3-4 hour delivery within the Greater Sydney Area. For just a little extra, we can have all the party supplies you need delivered to you TODAY. Simply call 02 9647 2151 BEFORE MIDDAY and we'll be happy to take your order right away!
How long will it take to be delivered?
All orders are processed and despatched same business day. Delivery times vary by state so please refer to the map (below) for your estimated delivery time in days. For a more accurate delivery time feel free to contact us on (02) 9647 2151 and we'd be happy to help.
Note: We do our best to ensure you order is delivered as quickly as possible, however occasionally delays may occur due to circumstances outside of our control.
How does Discount Party Warehouse deliver?
We deliver nation-wide with Australia Post. So no matter where you are, we've got you covered!
Greater Sydney Area
If you are within 30km of Lidcombe NSW 2141, you may be eligible for same day delivery. All same day delivery orders must be placed by phone on (02) 9647 2151 by 12:00pm MIDDAY.
Do you offer the same products online as you do in store at Lidcombe and Campbeltown?
Most of what you find in store is also available online. If you can't find what you're after on our website, chances are we probably have it in store, so give us a call on 02 9647 2151 and we'd be happy to deliver it all the same.
Do you ship internationally?
Unfortunately, at this point in time Discount Party Warehouse only parties in Australia!
If I order more than one item, does my delivery cost go up?
For all standard orders, we offer a flat rate delivery charge of $9.99. Please note any orders over 2.5kg are no longer classified as standard and may incur an additional shipping charge. In this instance we will contact you by phone to settle the remainder.
Not sure if you're order weighs under 2.5kg? Just call us on 02 9647 2151 and we'd be happy to help!
I need my order earlier than your shipping options will allow, is there any way to get my order to me faster?
Yes! For a little extra, your order can be express posted or delivered same day. Simply call us on 02 9647 2151 and we'll take care of the rest!
Can I (or my courier) collect my parcel from your store?
Yes, you most certainly can! When checking out online you will be prompted to enter 'Other Information', simply note you would like to pick up in store and we'll be in touch with you right away to arrange collection.
Do you ship Australia-wide?
Yes, we sure do! We even ship to little Tasmania at the bottom.
What happens if I am not home when my parcel is delivered?
If you are not home at the time of delivery, Australia Post will leave a 'You have a parcel' notice in your letterbox. Simply take this to your local post office and present it to the clerk to collect your order.
*Please note: Post Offices will only hold onto parcels for 10 days before returning it to the sender. If you believe your order should have arrived already and haven't received a notice, please contact us on 02 9647 2151 and we'll be happy to track it for you.
Can you leave the parcel at my door step if I am not at home?
Yes! When checking out online, you will be prompted to enter 'Other Information', here you may enter special delivery instructions such as 'Leave At Door'.
*Please note: By requesting an order to be left at your door you run the risk of theft, loss and damage. Discount Party Warehouse will not replace or refund any orders in this instance.
I haven’t received my order yet, where is it?
If you have questions about your order including its whereabouts, simply give us a call on 02 9647 2151 and we'd be happy to track your parcel right away!
My order should fit in a post satchel which costs less than $9.99, so can you send it in a satchel & charge me less?
Our $9.99 shipping option is the cheapest form of shipping that we can offer our customers. Satchels and envelopes may be cheaper but since we have handling costs to prepare your order we will still charge our $9.99 delivery fee.
Can I come and purchase products from your store?
Yes, you may! We have over 10,000 products to offer our amazing customers! Come and find us at:
Discount Party Warehouse Lidcombe
92 Parramatta Road, Lidcombe NSW 2141
Discount Party Warehouse Campbelltown
1 Tindall Street, Campbelltown NSW 2560